EXCHANGE & RETURN

Thank you for shopping at The Body Canvas.
We are dedicated to offering high-quality jewellery that meets your standards. Below is our policy regarding returns and exchanges.

Change of Mind

If you’ve changed your mind or no longer wish to keep the item, you can return it to us. Please note:

  • Both return shipping and re-shipping costs for exchanges will be your responsibility.
  • Alternatively, you may choose to receive a store credit, valid for 3 months.

Damaged or Defective Items

In the event that your item arrives damaged or defective, please follow these steps:

  1. Contact Customer Service
    Reach out to our support team within 7 days of receiving your order. You can email us at info@thebodycanvas.com or contact us via Instagram. Please include:

    • Your name
    • Order number
    • An unboxing video
    • Details about the issue

  2. Return Authorization
    Once we review your claim, we will determine if a return is warranted and issue a return authorization, if applicable.

  3. Replacement or Store Credit
    After we receive and inspect the damaged item, we will either:

    • Send a replacement
    • If the item is no longer available, issue store credit equivalent to the original purchase amount within 3-7 days.

Items Not Eligible for Return

The following items cannot be returned or refunded:

  • Items damaged through improper use, negligence, or lack of care
  • Customized or personalized jewellery
  • Items purchased during sales or promotions
  • Complimentary items given during promotional events

Store Credit

If you receive store credit instead of a replacement:

  • It can be used on future purchases at our online store.
  • It will be valid for 3 months from the date of issuance.

If you have any further questions or need assistance with your return or exchange, please don't hesitate to reach out to our customer service team. We’re happy to help!